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14-Day Money-Back Guarantee from Order Receipt
If the ordered goods do not meet your expectations or you are dissatisfied with your purchase for any reason, you may return the goods within 14 days without providing any justification. Please note: Every returned product must be undamaged and unused. The customer is responsible for the shipping costs.
Secured Delivery
We value our customers and strive to provide the best possible service. That is why we also offer secure delivery. If your order is lost or damaged, we will send you a new one free of charge, based on your original order. We ensure that you are always satisfied with the ordered goods. The new order will be delivered on a different date.
Warranty Without Mileage Limit
A 12-month warranty is offered for refurbished fuel injectors, with no mileage limitations. Customers face no restrictions and can fully utilize their vehicles. A standard 24-month warranty is provided for new replacement parts (for private customers).
Test Report
For every fuel injector reinstallation, you will receive a test report and possibly new codes.
Part Compatibility Check via VIN Code
No one is perfect, and we understand if you selected the wrong replacement part. Send us your vehicle identification number (VIN), and we will check whether the selected fuel injector is suitable. If a different fuel injector is required, the next step will follow: The customer may receive a refund or, alternatively, be offered the correct fuel injector.
Refund of a Refundable Deposit Within 3 Days
After receiving your old fuel injectors, it is no longer possible to refund the refundable deposit. You will receive your refund within a maximum of 3 days.
Insured Shipping
We offer insured shipping for all deliveries to Germany, Austria, and all European Union countries.
General Terms & Conditions
1) Introductory Provisions
a) These terms and conditions apply to Jectec, operated by JECTEC s.r.o., ID: 219 09 300 (hereinafter referred to as "Seller"), which is engaged in the sale of fuel injectors. The rights and obligations arising from the purchase contract between the seller and an individual (hereinafter referred to as "Buyer") are governed by the applicable laws of the United Kingdom. The seller's online store is located at https://jectec.online (hereinafter referred to as "Online Store").
b) These terms do not apply to purchase contracts concluded with legal entities or persons ordering in the course of their business or self-employed professional activities.
c) Any changes to these terms within the purchase contract shall prevail.
d) The purchase contract, the terms and conditions, and the data protection policy are maintained in Czech. These documents form part of the purchase contract between the Buyer and Seller.
e) The Seller reserves the right to update or modify these terms and the data protection policy. Such changes will not affect previously concluded contracts.
2) Conclusion of Purchase
a) The Online Store contains a catalog of injectors with descriptions and prices, including taxes. The store also provides information about delivery costs.
b) The purchase contract is concluded outside the seller’s business premises through the Online Store.
c) If an international purchase contract is concluded, the Buyer acknowledges responsibility for customs clearance costs and applicable fees.
d) The purchase contract is completed when the Buyer selects the desired product in the virtual cart and submits an order form, which includes payment, shipping details, and contact information.
e) Before submitting the order, the Buyer may review and correct the entered information. The order is sent by clicking the "Submit" button.
3) Payment Terms
a) The Seller offers multiple payment options. The Buyer can choose the most convenient method.
b) Available payment methods:
- Bank transfer (details provided in the order confirmation)
- Credit card
c) Once payment is received, the Seller will issue a tax receipt.
d) According to sales record laws, the Seller must issue a receipt and register the transaction with tax authorities.
4) Tax Obligations
a) Prices include applicable UK taxes.
5) Contract Withdrawal
a) Contract withdrawal follows UK legal regulations.
b) The Buyer cannot withdraw from the contract if the goods were custom-made.
c) The Buyer has the right to withdraw within 14 days of receiving the injectors, except in cases mentioned in section 4b.
6) Delivery of Injectors
a) The Seller must deliver the injectors to the address specified in the order.
b) The Seller offers international delivery for all available injectors.
c) The Buyer must accept the order at the specified address.
d) If the Buyer fails to accept the order, it will be returned to the Seller and re-delivered at the Buyer’s expense.
e) Upon receipt, the Buyer must check the package and its contents.
- If damage is detected, the Buyer must immediately report it to the courier.
- If the package appears tampered with, the Buyer is not obliged to accept the delivery.
7) Rights in Case of Breach of Obligations
a) Rights and obligations in case of breaches are governed by applicable consumer protection laws.
b) The Seller is responsible for ensuring that the fuel injectors are free from defects that could compromise the Buyer’s rights at the time of delivery.
c) The Seller is also responsible for ensuring that the delivered fuel injectors match the condition specified in the offer and the online description.
8) Other Rights and Obligations
a) According to the above provisions, the Buyer acquires ownership of the fuel injectors once the agreed payment has been made as per the purchase contract.
b) Any complaints regarding delivery can be submitted via electronic communication (email) to the Seller. The Seller is obligated to inform the Buyer about the complaint process via email.
Order Cancellation Form - Template
If you wish to cancel your order, please complete this form and send it to our email address.
- Our email address: info@jectec.eu
- We hereby cancel the order for the following goods (*) from this service:
- Ordered / Delivered
- Customer Name
- Customer Address
- Customer Signature (only for written version)
- Date
______________
(*) Delete where not applicable
9) Customer Data Protection
a) The Seller commits to protecting and processing the Buyer's personal data in accordance with the necessary Czech and EU legislation.
b) Additionally, the Seller undertakes to publish an information document on its website jectec.online, informing the Buyer about the collection, use, and processing of their personal data.
c) The Buyer agrees to provide personal information required for order processing and purchase contract execution.
d) The Seller agrees that collected personal data will only be used for order fulfillment and contract execution.
e) The Buyer may revoke their consent to the processing of personal data at any time.
10) Business Communication
a) In accordance with the General Data Protection Regulation (GDPR), Jectec does not send commercial communications to customers, potential customers, or registered users.
11) Final Provisions of the Terms & Conditions
a) If a situation arises that is not covered by these Terms & Conditions, Jectec will make modifications and determine a resolution based on the applicable legal regulations of the United Kingdom.
b) If the purchase contract is concluded internationally, the Buyer acknowledges that under these circumstances, contract formation, withdrawal, etc., will be governed by the applicable laws of the United Kingdom.
c) The Seller commits to publicly publishing the current version of the Terms & Conditions and the privacy policy on the website jectec.eu.
12) Limitation of Liability
12.1 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence.
12.2 In accordance with Section 12.1, we assume no liability for indirect or consequential damages, such as special or punitive damages, costs, or losses, including data loss, profit loss, income loss, or wasted time.
12.3 We are not liable for damages caused by improper installation of the product, failure to follow specific instructions, misuse, or abuse.
12.4 We are only liable for defective goods due to our negligence. Our liability ends if the damage is caused by a third party, such as the manufacturer or the transportation company, and is preferably covered by their insurance.
12.5 We are not liable for failure to fulfill obligations in emergency situations (natural disasters, strikes). Our liability will not exceed 100% of the product's price in one or multiple events (except for death or personal injury, as stated in 12.1).
13) Delivery
All shipments are insured. In the event of damage caused by the transportation company, you will receive a replacement delivery based on your order, scheduled at no additional cost.
a) Delivery Within Germany and Austria
We offer insured delivery within Germany and Austria. Shipping costs within Germany and Austria are 10 EUR excluding VAT. Delivery typically takes 3 business days.
b) Delivery Within the EU
Delivery within the European Union is insured. It typically takes 3 business days.
c) Delivery Outside the EU
For countries outside the European Union, shipping costs are 25 EUR. Delivery usually takes 5-7 business days.
Shipping costs remain the same regardless of order quantity or weight.
14) Ecology - Waste Management
We strive to minimize the environmental impact of our business and operations.
a) Refurbished fuel injectors are shipped in the same packaging previously used for sending your old injectors.
b) The packaging used for sending injectors for repair is reused for delivering replacement fuel injectors.
You can also arrange for pickup of your unusable injectors, and we will handle the recycling.
These Terms & Conditions take effect on 20.03.2025.